The Toxic Employer Playbook: Patterns, Impacts & Pathways to Change

Serena Ittoo 
Instructor: Serena Ittoo 
Date: Wednesday April 15, 2026
Time:

10:00 AM PDT | 01:00 PM EDT

Duration: 60 Minutes
Webinar Id: 26096

Price Details

Live Webinar
$150. One Attendee
$290. Unlimited Attendees
Recorded Webinar
$190. One Attendee
$390. Unlimited Attendees
Combo Offers   (Live + Recorded)
$289 $340   One Attendee
$599 $680   Unlimited Attendees

Unlimited Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar)

Overview:

This strategic and insight-driven webinar explores the recurring patterns that define toxic employer behavior - and the real organizational impact when those patterns go unchallenged.

Participants will learn how toxic cultures are maintained through predictable leadership responses, communication breakdowns, and accountability gaps. The session focuses on identifying these patterns, understanding their short and long-term consequences, and evaluating realistic pathways for change.

Rather than offering quick fixes, the webinar emphasizes sustainable interventions - helping professionals assess when change is possible, what responsibility sits with leadership, and how to support healthier systems without personal or professional burnout.

Why you should Attend:

Toxic workplaces don't run on chaos, they run on repeatable patterns.

If you’ve seen the same issues resurface despite new policies, training, or leadership changes, this session will help you understand why. Without recognizing the underlying playbook, organizations risk treating symptoms while the root causes remain untouched. This webinar equips you to spot these patterns early - and intervene before damage becomes normalized.

Areas Covered in the Session:

  • Common patterns found in toxic employer behavior
  • How leadership responses reinforce or disrupt toxicity
  • The cumulative impact on wellbeing, trust, and performance
  • Why surface-level fixes often fail
  • Accountability gaps and cultural blind spots
  • The role of HR, compliance, and leadership in intervention
  • Practical pathways for culture repair and change
  • Measuring progress and avoiding repeat cycles
  • Knowing when transformation is realistic - and when exit is healthier

Who Will Benefit:

  • HR, Employee Relations, and People Operations Professionals
  • Leaders and Managers responsible for culture and performance
  • Compliance, Ethics, and Risk Professionals
  • Organizational development and change Practitioners
  • Professionals navigating or recovering from toxic employers

Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success

Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.

Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.

Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.

Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.

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