Leadership to Improve Human Performance

Steve Greer 
Instructor: Steve Greer 
Date: Wednesday April 1, 2026
Time:

12:00 PM PDT | 03:00 PM EDT

Duration: 60 Minutes
Webinar Id: 25913

Price Details

Live Webinar
$150. One Attendee
$290. Unlimited Attendees
Recorded Webinar
$190. One Attendee
$390. Unlimited Attendees
Combo Offers   (Live + Recorded)
$289 $340   One Attendee
$599 $680   Unlimited Attendees

Unlimited Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar)

Overview:

Human errors can create significant losses and compliance risk for an organization.

Many organizations struggle to create a culture and put the tools and systems in place needed to systemically drive down and eliminate human error. Leaders focus on fixing people rather than the systems that led to the failures. This webinar focuses on proven ways to redefine human error, and the systems needed to prevent it.

We will cover keys to success in how to organize, execute, and follow-up on human error quality deviations based on demonstrated success in remediating a site that received an FDA Warning Letter making it a model for the company and industry overall. This is a practical webinar covering actionable takeaways to help you succeed.

Why you should Attend:

To err is human, but why do humans keep making mistakes? Why can't people just do their jobs correctly? How do you handle a growing trend of "human caused" errors in your analysis of quality deviations? Not only is leadership frustrated but this is a flashing light that attracts attention during FDA inspections. How can you turn this around or better yet prevent a trend of human error in the first place?

Learn how to reframe human error, understand its causes, investigate it more effectively, and put effective CAPAs in place to prevent future issues. This webinar shares the keys to success from turning around a site that received an FDA Warning Letter making it a model for the company and driving improved results across all business KPIs.

Areas Covered in the Session:

  • The real nature of human error quality failures
  • Best practices in conducting human error investigations
  • How to interview the "guilty" parties to turn them into your allies
  • Keys to successful leadership in creating a winning culture with human error
  • The worst (and best) CAPAs for "human caused" deviations
  • How QA can make the problem worse without knowing it
  • Systems and tools that help create sustainable success 

Who Will Benefit:

  • Operations/Manufacturing
  • Plant Engineering
  • QA/QC Leaders and Staff
  • Process Excellence/Improvement Leaders
  • Compliance Officers and Auditors
  • Deviation Investigators

Speaker Profile
Steve Greer is a consultant, business owner, speaker, and leadership coach. Steve spent over 35 years with Procter & Gamble where he held numerous leadership positions in quality assurance and manufacturing across P&Gs pharmaceutical, OTC, and cosmetic businesses. Prior to finishing his career at P&G, he led external engagement and regulatory intelligence working with FDA and pharma/OTC/cosmetic industry associations. During his career, Steve was a QA Director and successfully led the remediation efforts of two businesses with Warning Letters and hosted numerous regulatory inspections. He served as an internal consultant and trainer which prepared him for consulting across the pharma, OTC, and cosmetic industries. In 2017, he was awarded the James N. Gamble Award, the highest recognition to individuals in Quality Assurance who have made outstanding leadership contributions.

Steve often speaks at pharma conferences on GMP and leadership topics and leads workshops to build quality and GMP capability. Steve has served on the core team of the ISPE Advancing Pharmaceutical Quality initiative and co-led the development of the APQ Management Review & Responsibilities guide. He also served as co-chair of the Quality Assurance Committee of the Personal Care Products Council for many years and as the chairman of the Pharmaceutical Industry Association of Puerto Rico’s QA committee. Steve has been an industry leader working closely with FDA on the Quality Metrics and Quality Management Maturity initiatives.

Outside the GMP world, Steve and his wife also lead Genesis Counseling Center with offices based in Virginia and Texas where they serve thousands of clients of all ages from multiple locations, Genesis Autism Center providing compassionate ABA therapy for children with autism, and Genesis Assist which provides GMP consulting, leadership coaching, keynote speaking, and helps counseling practices grow through consulting, medical billing, and insurance credentialing.

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