Human Error Solutions: How we Reduced 60% of Human Errors in Less Than a Year, a Case Study

Ginette Collazo 
Instructor: Ginette Collazo 
Date: Thursday April 17, 2025
Time:

10:00 AM PDT | 01:00 PM EDT

Duration: 90 Minutes
Webinar Id: 23938

Price Details

Live Webinar
$150. One Attendee
$290. Unlimited Attendees
Recorded Webinar
$190. One Attendee
$390. Unlimited Attendees
Combo Offers   (Live + Recorded)
$289 $340   One Attendee
$599 $680   Unlimited Attendees

Unlimited Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar)

Overview:

Pharmaceutical manufacturing sites continuously compete within the same company to maintain production volumes and avoid closures.To attain the status of a high-performing organization, manufacturing sites are implementing strategies and practices like operational excellence and performance reliability.

To achieve this goal, innovative approaches to traditional processes must occur. This webinar discusses how, by redesigning the training function and focusing on the expected result (human reliability) instead of the how (training), more than 60% of human error events in pharmaceutical manufacturing facilities were reduced

Areas Covered in the Session:

  • Background on Human Error Phenomena and Measurement. 
  • The importance of Human Error Prevention/reduction. 
  • Quantitative and qualitative information gathering. 
  • Facts about human error and training.
  • The Challenge: Reduce Human Error
  • Methodology
  • Findings
  • Organizational Level Actions Taken
  • Specific Actions Taken
  • Final Results: 60% Reduction

Who Will Benefit:

  • Training Managers and Coordinators
  • Operations
  • Manufacturing
  • Plant Engineering
  • QA/QC Staff
  • Process Excellence/Improvement Professionals
  • Industrial/Process Engineers
  • Compliance Officers
  • Regulatory/legislative Affairs Professionals
  • General/Corporate Counsel
  • Executive Management

Speaker Profile
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.

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