Overview:
Difficult conversations are an inevitable part of professional life, but they can often be challenging and uncomfortable.
This training session aims to equip participants with the necessary skills and strategies to effectively manage difficult conversations in the workplace. Through interactive discussions, role-playing exercises, and practical tips, participants will gain confidence and competence in navigating tough discussions, fostering open communication, and achieving positive outcomes.
Why you should Attend:
- Understand the importance and impact of effectively managing difficult conversations
- Recognize common challenges and triggers in difficult conversations
- Apply active listening and empathetic communication techniques during tough discussions
- Manage emotions and diffuse tension to maintain a productive atmosphere
- Resolve conflicts and find common ground in difficult conversations
- Provide constructive feedback and address sensitive issues sensitively
Areas Covered in the Session:
- Understanding the nature and impact of difficult conversations
- Recognizing common triggers and obstacles in difficult conversations
- Preparing mentally and emotionally for challenging discussions
- Active listening and empathetic communication techniques
- Managing emotions and diffusing tension during difficult conversations
- Assertiveness and maintaining professionalism in challenging situations
Who Will Benefit:
- Team Leaders
- Supervisors
- Managers
- HR Professionals