Overview:
As a leader, tough conversations come with the territory. This session helps you manage conflict and feedback with clarity, empathy, and confidence-so you can lead with integrity and accountability.
Why you should Attend:
Avoiding difficult conversations? Afraid of damaging relationships or team morale?
Learn proven scripts and emotional intelligence techniques to navigate these moments with grace.
Areas Covered in the Session:
- Identifying root issues before initiating a conversation
- Using the SBI (Situation-Behavior-Impact) model effectively
- Emotionally intelligent phrasing and active listening
- Knowing when to set boundaries and when to build bridges
- Post-conversation strategies for accountability and alignment
Who Will Benefit:
- People Managers
- Frontline Supervisors
- Department Heads
- Team Leads