Overview:
Most managers know they need to have difficult conversations, but many delay them, overthink them, or handle them badly. This webinar gives a simple structure for planning and leading tough conversations with more confidence, clarity and control.
Why you should Attend:
Many managers delay hard conversations or handle them badly, which usually makes the problem worse. This session will give you a practical structure for speaking clearly and staying in control.
Areas Covered in the Session:
- Why difficult conversations go wrong
- How to prepare before the conversation
- How to open the conversation without making the other person shut down
- Language that helps and language that makes things worse
- How to deal with denial, emotion, blame or silence
- Keeping the conversation factual, respectful and productive
- How to agree next steps and follow up properly
- Practical examples managers can use straight away
Who Will Benefit:
- Managers
- Supervisors
- Team Leaders
- HR Professionals
- Business Owners