Overview:
Emotions are running high and people sometimes do things that other’s find irritating. Sometimes people do not hold to their commitments.
How do we confront that? How do we bring that to someone’s attention without it turning into an ugly scene? When we don’t learn to have frank conversations with others about behavior that’s troubling, it often comes out in passive-aggressive, sometimes toxic ways. This workshop explores why having frank conversations with peers in the workplace is so fraught with anxiety and what to do about it. You will learn a process for having courageous conversations that both delivers a clear message AND maintains a healthy working relationship.
Why you should Attend:
In this workshop we’ll start by looking at the situations that most challenge attendees re: having courageous conversations. We will then look at the role emotional intelligence plays in handling these types of conversations.
Other topics covered include:
- Principles for delivering tough messages
- Principles for receiving tough messages
- Guidelines for where to have tough conversations
- A four-part structure for leaning into a courageous conversation
- The pro’s and con’s of pairing positive feedback with constructive feedback
Areas Covered in the Session:
- Principles for delivering tough messages
- Principles for receiving tough messages
- Guidelines for where to have tough conversations
- A four-part structure for starting a courageous conversation
- When should you provide positive feedback with constructive feedback
Who Will Benefit: