Overview:
This impactful webinar provides clear, actionable guidance on how to prevent, de-escalate, and resolve conflict in the workplace.
Using a combination of behavioural science, communication strategy, and emotional regulation tools, this session helps participants stay composed under pressure, address tension head-on, and shift conversations from confrontation to collaboration. Whether dealing with peer friction, performance pushback, or team-wide tension, this session is your conflict playbook for 2025 and beyond.
Why you should Attend:
Most professionals fear conflict or mishandle it - either by avoiding it entirely, reacting emotionally, or escalating unnecessarily. This session equips you with proven tools to stay calm, communicate clearly, and take the lead in tense situations - even if you’re not in a formal leadership role. You’ll walk away knowing exactly how to prevent small tensions from becoming big problems, and how to restore respect, accountability, and professionalism when things go off track.
Areas Covered in the Session:
- The real cost of unresolved conflict - and how to intervene early
- Understanding the emotional cycle of conflict escalation
- How to stay emotionally grounded in high-stakes conversations
- Prevention strategies: setting expectations and boundaries early
- De-escalation tools: tone, pace, pacing, and phrasing
- Structuring difficult conversations for clarity and fairness
- Resetting relationships after conflict
- Proactive reflection to prevent repeat breakdowns
Who Will Benefit:
- Team Leaders and Supervisors
- HR and People Professionals
- Managers at all levels
- High-Potential Talent Stepping into Leadership
- Professionals in Emotionally Demanding Roles
- Anyone Responsible for Maintaining Team Cohesion