Overview:
Trust is the glue that is required for a good relationship with an organization’s employees.
The Human Resource Department must be able to recognize the signs that employees do not trust its policies and actions. In the webinar, participants will learn the definition of trust and what elements are part of trust. At times, a Human Resource Department must rebuild trust. During this webinar practical ways to restore trust will be presented. At times, it is necessary to communicate bad or unpopular news. Methods on how to communicate difficult information will be considered.
The concept of how organizational justice affects business and organizations will be introduced. Finally, the difference between trust and persuasiveness will be compared and its practical application in the workplace.
Why you should Attend:
- After attending participants will be able to identify the four elements of trust required for an effective Human Resource Department
- After attending participants will be able to use at least three methods to rebuild trust in the Human Resource Department
- After attending participants will know how to effectively communicate bad news to employees
- After attending participants will understand the three dimensions of organizational justice
- After attending participants will be able to distinguish between trust and persuasiveness
Areas Covered in the Session:
- What is Trust?
- A definition
- What makes up trust
- Trust and the Human Resource Department
- Symptoms of lack of trust
- Reduced productivity
- High employee turnover
- Less effectiveness in reducing new employees
- Reduced feedback and communication
- Elements of Trust
- Consistency
- Compassion
- Communication
- Competency
- Rebuilding Trust in the Human Resource Department
- Make the business case for trust
- Seek data that shows the cost of lack of trust
- Become more aware of issues affecting employees
- Become more responsive
- Promote active listening
- Proactively communicate actions/issues affecting organization
- Practice transparency
- Work on productivity
- Communicating Through Difficult Circumstances
- Layoffs
- Bad economic news
- Pay and benefit cuts
- Unpopular change initiatives
- Discipline of employees
- Conflict in the organization
- The Concept of Organizational Justice
- Three types of organizational justice: Procedural, Interactional and Distributive
- Handling employee complaints and grievances
- Fair rewards system
- Difference Between Trust and Persuasiveness
- Connection between trust and persuasiveness
- Being truthful in dealings
- Address weaknesses in assertions
- Words and actions must be consistent
- Character is a form of persuasion
- Outside Interventions
- Training
- Coaching
- Mentoring
- Mediation
- Outside Facilitation
Who Will Benefit:
- Human Resource Managers
- Human Resource personnel
- General Management
- Team Leaders
- Coaches
- Department Managers