Joanne Gallagher (PMP, HCS) is a Business Process Consultant and the CEO of SOAR. She is a Project Management Professional (PMP) with a Human Capital Strategist Certification (HCS). She has over 25 years of experience in transforming agencies in over a dozen states. She is a thoughtful and trusted senior adviser to enterprise leadership regarding the optimization of business processes, human capital and information technology to align with their vision, strategy, and transformation efforts.

Joanne is credited with improving multiple agency operations through successful change management, technology integration, modernizing programs, and identifying opportunities for savings and efficiency. Her career with the "Big Four" consulting firms has given her deep experience in Management Consulting and business transformation. Joanne has won several awards for her expertise, including The Tallahassee Democrat's '25 Women to Get to Know" (2024), Entrepreneur of the Year (2023) and the Woman of Distinction award (2022).

She is past Vice President of Professional Development for the Board of Directors, Project Management Institute, Tallahassee Chapter and Current Board of Directors Vice President of the Association of Change Management Professionals, State of Florida. She holds a bachelor’s degree in psychology/criminology and an Honors Bachelor of Arts degree in Law, Carleton University, Ottawa, Canada

& Co-presenter

Steve Cardon, CAPM, is a certified associate project manager with extensive experience in technology services and solutions delivery. As a solutions-focused professional, Steve is adept at bridging the gap between the technical and stakeholders, ensuring successful problem solving through strategic planning and stakeholder engagement. His background in tier 2 technical support has equipped him with a unique ability to translate complex technical requirements into actionable project plans that align with stakeholder objectives.