Katie Mares As a brand experience expert, TED talk speaker, and #1 Best Selling Author of Custom HER Experience, Katie knows firsthand the challenges organizations encounter as they strive to design a sustainable and effective CX program tailored for the female consumer. Katie brings a unique blend of experience, combining her expertise in customer experience, resilience building, and women’s empowerment.

Katie has inspired audiences around the world to think differently about the female consumer, customer experience, and leadership. She has worked with globally recognized brands, including Volvo, Honda, Celebrity Cruises, and Canada Post.